Analiza oporu wobec zmian restrukturyzacyjnych i sposobów jego niwelowania w Poczcie Polskiej S.A. na przykładzie CP ORJ w Nowym Sączu
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2011-10-15 20:25:16
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Przedmiotem zainteresowania niniejszej pracy jest zagadnienie występowania oporu wobec zmian restrukturyzacyjnych, który występuje wśród pracowników Poczty Polskiej i sposobów jego niwelowania. Ponieważ w firmie tej dokonują się obecnie największe zmiany od czasu transformacji polskiej gospodarki w pracy omówiono zagadnienia związane z przyczynami i istotą zmian restrukturyzacyjnych, wskazano także obszary działań restrukturyzacyjnych ze szczególnym uwzględnieniem zmian i działań podejmowanych w Poczcie Polskiej. Omówiono także podstawowe metody restrukturyzacji. W oparciu o badania ankietowe przeprowadzone na licznej, bo 88 osobowej grupie pracowników Oddziału Rejonowego Centrum Poczty w Nowym Sączu /spośród 1384 osób zatrudnionych w tej jednostce organizacyjnej Poczty Polskiej/ dokonano oceny i analizy oporu towarzyszącego zmianom restrukturyzacyjnym wdrażanym w tym przedsiębiorstwie z uwzględnieniem jego charakteru, przyczyn powstawania i skutków tego zjawiska. Celem tej niezwykle ważnej analizy było ustalenie głównych przyczyn oporu pracowników wobec wdrażanych w firmie zmian oraz odpowiedź na pytanie czy kierownictwo Poczty Polskiej podjęło odpowiednie i wystarczające działania, aby opór ten zniwelować. Z przeprowadzonego badania nasuwają się jednoznaczne wnioski, iż już przy opracowywaniu koncepcji strategii zmian w firmie, kierownictwo powinno prowadzić właściwą politykę informacyjną, jak również angażować w ten proces jak największą liczbę swoich pracowników. Dialog, właściwa informacja i wzajemna komunikacja wewnętrzna zamiast konfrontacji, to najlepsze sposoby osłabiania i eliminowania oporu pracowników wobec wdrażanych zmian w każdej firmie.
The thesis presents the issue of the Polish Post employees’ resistance to reorganizational changes in the above mentioned organization as well as the ways of overcoming such a defiance of the staff of Polish Post. Since the organization has been currently going through the most radical reorganizational changes, it is worthwhile to take a look at the reasons behind these changes and the fundamental nature of the reforms being implemented inside the organization. The thesis also presents the areas of reorganizational activity, as well as the methods of restructuring inside Polish Post. The thesis presents the analysis and the evaluation of the Polish Post employees’ defiance towards the restructuring methods implemented by the management of Polish Post according to the survey conducted among the 88 employees ( out of 1384 staff members) of the Regional Head Office of Postal Services in the city of Nowy Sacz, Lesser Poland Voivodeship, Poland .The results of the survey are significant way of presenting the reasons of this resistance and the outcomes of this defiance, which is noticeable in the employees’ attitudes and opinions. The purpose of the analysis based on the survey is to answer some crucial questions about this crisis situation: what are the main reasons of the employees’ defiance and what is the management staff doing in order to persuade the employees to go along with the needed changes? The results of the survey conducted in the Regional Head Office of Postal Services in Nowy Sacz may represent the situation in Polish Post offices in general. The employee’s defiance is of a complex kind and derives mainly from the employees’ fear of the unknown and uncertain future, and their frustration caused by fear of loss of employment due to reorganizational changes. The resistance tends to grow even more when the crew is not being informed about the management’s plan in a timely manner. The lack of dialogue between the management and the members of the crew causes failure in delivering important information to the employees and becomes the main and the unconquerable obstacle in the process of implementing the desired changes inside the company. Therefore the management needs to solve this difficult situation by creating proper informative and communicative relations between the employees and the management. The right communication process will eliminate the employees’ defiance towards the necessary reforms.
The thesis presents the issue of the Polish Post employees’ resistance to reorganizational changes in the above mentioned organization as well as the ways of overcoming such a defiance of the staff of Polish Post. Since the organization has been currently going through the most radical reorganizational changes, it is worthwhile to take a look at the reasons behind these changes and the fundamental nature of the reforms being implemented inside the organization. The thesis also presents the areas of reorganizational activity, as well as the methods of restructuring inside Polish Post. The thesis presents the analysis and the evaluation of the Polish Post employees’ defiance towards the restructuring methods implemented by the management of Polish Post according to the survey conducted among the 88 employees ( out of 1384 staff members) of the Regional Head Office of Postal Services in the city of Nowy Sacz, Lesser Poland Voivodeship, Poland .The results of the survey are significant way of presenting the reasons of this resistance and the outcomes of this defiance, which is noticeable in the employees’ attitudes and opinions. The purpose of the analysis based on the survey is to answer some crucial questions about this crisis situation: what are the main reasons of the employees’ defiance and what is the management staff doing in order to persuade the employees to go along with the needed changes? The results of the survey conducted in the Regional Head Office of Postal Services in Nowy Sacz may represent the situation in Polish Post offices in general. The employee’s defiance is of a complex kind and derives mainly from the employees’ fear of the unknown and uncertain future, and their frustration caused by fear of loss of employment due to reorganizational changes. The resistance tends to grow even more when the crew is not being informed about the management’s plan in a timely manner. The lack of dialogue between the management and the members of the crew causes failure in delivering important information to the employees and becomes the main and the unconquerable obstacle in the process of implementing the desired changes inside the company. Therefore the management needs to solve this difficult situation by creating proper informative and communicative relations between the employees and the management. The right communication process will eliminate the employees’ defiance towards the necessary reforms.
Opis
Słowa kluczowe
zmiana, restrukturyzacja, strategia, efektywność, proces, opór, change, restructuring, strategy, process, resistance, effectiveness