Methodological Aspects of Intra-Organizational Trust Management
Ładowanie...
Data
2012
Autorzy
Tytuł czasopisma
ISSN czasopisma
Tytuł tomu
Wydawca
Wyższa Szkoła Biznesu - National-Louis University in Nowy Sącz
Abstrakt
Trust management in a company is a relatively new concept in
management studies, yet it is attracting increasing attention. So far, interest
in trust in the context of commercial organizations has focused mainly on
its importance in the relations with external stakeholders in the company,
especially customers and shareholders. However, still new empirical evidence
and theoretical reasons suggest that building a relationship based on trust
within the organization is equally important to the greater efficiency of the
companies, their innovation, flexibility and resilience to crises. The article
presents the essence of the concept of trust in the context of relations within the
organization and its importance for the company’s success and development.
Furthermore, it discusses the building process (evolution) of trust. The aim of
the article is to identify possible methods and tools for building trust within
the organization. This has been achieved through the analysis of specialist
literature, as well as collection and systematization of the proposed means of
building intra-organizational trust.
Opis
Słowa kluczowe
trust, trust management, intra-organizational trust, methods of building trust in organizations
Cytowanie
Business and Non-Profit Organizations Facing Increase Competition and Growing Customers' Demands. Ed. by A. Nalepka, A. Ujwary-Gil. Nowy Sącz : WSB-NLU, cop. 2012. – S. 221-237