The Role of Knowledge Workers in Creating Innovative Solutions in Modern Company

Abstract

In this article, the author selected a topic related to the problems that businesses face. This is the result of permanent changes that occur in the surrounding environment. Taking into account the nature of these turbulences and all the determinants of the modern economy, the author states that in the 21st century the success of companies relies heavily on intangible resources (e.g., knowledge) and the potential of staff. Therefore, the purpose of this article is to define the role of knowledge workers in creating innovative solutions for their companies. For this purpose, the author described: contemporary market determinants and characterized the skills and competence of knowledge workers. In addition, the author presented part of the results of the study conducted in 2016, which covered 100 medium–sized enterprises from the Małopolskie Voivodship. Of course, during the research process, the biggest problem was identifying knowledge workers (special criteria were needed to identify them). However, by analyzing the situation in other countries in Europe, we can say that the positive influence of these people on creating new solutions or improving the quality of already existing products or services is unquestionable. This is why it is important to create this group of people optimal working conditions to make the most of their potential.