Abstract:
Terms specification in providing outsourcing service is a formal negotiated
document between two parties which identifies the recipent`s and provider`s
degree od integration, needs, expectations and covers services to be delivered
in outsourcing cooperation. The most important part of a specification is to
define paramaters of quality: proficiency, availability, time reaction, amount
of reclamations. Specification cannot cover every problematic situation but
well written - could be the most effective way to ensure commitment is kept.