Kolud, Katarzyna2014-04-142014-04-142007Organizacje komercyjne i niekomercyjne wobec wzmożonej konkurencji i rosnących wymagań konsumentów. Pod red. A. Nalepki. Nowy Sącz : WSB-NLU, 2007. - S. 110-11883-88421-54-9http://hdl.handle.net/11199/7534Terms specification in providing outsourcing service is a formal negotiated document between two parties which identifies the recipent`s and provider`s degree od integration, needs, expectations and covers services to be delivered in outsourcing cooperation. The most important part of a specification is to define paramaters of quality: proficiency, availability, time reaction, amount of reclamations. Specification cannot cover every problematic situation but well written - could be the most effective way to ensure commitment is kept.plUznanie autorstwa-Użycie niekomercyjne-Bez utworów zależnych 3.0 PolskabookPart