Kutzner, Iwona Małgorzata2014-10-262014-10-262014Business and Non-Profit Organizations Facing Increased Competition and Growing Customers' Demands. Ed. by A. Nalepka, A. Ujwary-Gil. Nowy Sącz : WSB-NLU, cop. 2014. – S. 245-260978-83-62550-98-2http://hdl.handle.net/11199/8138The processes of globalization, which affect all aspects of social life - economics, politics and culture, also affect the functioning of modern companies. Enterprises, as economic entities, in addition to physical, financial and information resources, have teams of men, which are their biggest strength. Only those of them survive whose resources are based on intellectual assets. The transformations also apply to the organizations themselves, including changing their character, structures and way of human capital management. Furthermore, the role and function of the employee is being reconstructed. This publication presents the results of the empirical research of the author, which constitutes an introduction to the proper and scheduled research process. The aim of the study was to collect information about training services market, entities forming it, the models of these companies, as well as to identify the human capital, which it creates. In addition, it will be an attempt to answer the question whether, or and if so, what is the role of external knowledge worker in small training services enterprise. Also, whether, or and if so, how external knowledge worker affects development of such a company.enopen accessAttribution-NonCommercial-NoDerivs 3.0 Polandglobalizationtraining services marketsmall enterprisesmall training services enterpriseemployeeknowledge workerexternal knowledge workerfeatures of external knowledge workerbookPart