Kutzner, Iwona Małgorzata2016-02-242016-02-242015Business and non-profit organizations facing increased competition and growing customers' demands : vol. 14. Ed. by A. Nalepka, A. Ujwary-Gil. Nowy Sącz : WSB-NLU and Fundacja Upowszechniająca Wiedzę i Naukę “Cognitione”, cop. 2015. - S. 67-77978-83-65196-21-7http://hdl.handle.net/11199/8954The aim of this study is to present the results of the research of the author, which aimed at: recognition of the training services market, the entities creating it, the characterization of the structure of employment (their quality, quantity, their education, qualification, age). In addition, the author presented in the form of tabulation the changes that are taking place in the modern world and have an impact on the functioning of the organization. The author defined a new category of a worker, which appears in the organization – an external knowledge worker along with its characteristics. The basic research methods used in the work are: literature studies, empirical analysis using secondary research and own empirical research conducted for the scheduled process research. The paper consists of six components, with description of the functions performed by the service sector in the economy, the characteristics of the training services market, as well as the impact of the new economy on the organization, function and shape of small business training services and employees who are the organization's most important asset.enopen accessAttribution-NonCommercial-NoDerivs 3.0 Polandglobalizationtraining services marketsmall enterprisesmall training services enterpriseemployeeknowledge workerexternal knowledge workerfeaturesbookPart