Windykacja wierzytelności; metody zwiększania jej efektywności na przykładzie firmy działającej na rynku maszyn budowlanych

Abstract

The goal of this thesis is to illustrate methods which can increase receivables collection efficiency. These attempts to increase efficiency will be done on example of multination company which is operating on building equipment market. The model of this company will be described in this thesis as a basic model to improve. In order to improve efficiency, tools to measure it will be presented in sixth chapter. In last chapter there will be methods which can be used to improve collection efficiency. These methods and tools with be both measurable and not. As well, there will be examples, calculations and explanations on how and in what way these methods can improve collection effectiveness. In attempt to improve effectiveness of collections there will be investigated two hypotheses: Hypothesis 1: Setting a fine for overdue payments should be effective method to increase collection efficiency. Hypothesis 2: Increasing number of phone calls to debtors should improve collection efficiency. These hypotheses will be evaluated and their possible effect on collection efficiency will be presented.