Przeglądaj Perspectives on Innovations Management – Environmental, Social and Public Sector Innovations, 2014, vol. 10, issue 2 wg Autor "Hydle, Katja Maria"
(Nowy Sacz School of Business – National-Louis University, 2014) Hydle, Katja Maria; Aas, Tor Helge; Breunig, Karl Joachim
This empirical paper explores the work of employees in charge of service innovation
when firms develop and launch new scale-intensive services by addressing two research
questions: i) How do employees responsible for service innovation work? and
ii) what are the related managerial implications when developing and launching new
scale-intensive services? To this end, 21 qualitative, in-depth interviews were conducted
with employees in five large scale-intensive service firms. The findings suggest
that the involvement of internal professionals is an asset when new scale-intensive
services are developed, and that internal professionals act as intrapreneurs when
they are involved in the development of radically new scale-intensive services. This
paper integrates understanding from the innovation management literature with
knowledge of professionals from extant literature on professional service firms since
we find that professionals in scale-intensive firms act as intrapreneurs. Thus, this paper
extends the theory on determinants of innovation in scale-intensive service firms,
blending insights from both findings and theory.